THE GUARDIAN – The ACCC (Australian Competition and Consumer Commission) has taken eHarmony to federal court, alleging the dating platform misled users about subscription costs and automatic renewals. Hundreds of consumers claim they were unaware their limited subscriptions would auto-renew, sometimes leading to charges over $400 and debt collection notices. The ACCC argues eHarmony gave the impression subscriptions would not renew automatically, while eHarmony contends renewal terms were clearly shown near the payment button and in the site's terms and conditions. The case also questions eHarmony's "free" tier, which the ACCC says offered minimal functionality to users.
by Josh Taylor
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