FORTUNE – The CEO of Match Group set up an employee hotline where staff can DM him anytime: ‘No hierarchy. No filters. Just real input.’ Spencer Rascoff has broken down the barriers of command, encouraging transparency, so he asked all his employees to start DMing him with feedback, ideas, questions, or concerns. Rascoff reads every message and takes action when employees raise concerns or give valuable feedback. He recognized Match Group needed a reset, and is rebuilding trust and focus. Ideas now progress faster. Rascoff’s admiration of Gen Z’s talent is a breath of fresh air for young staffers.
Mark Brooks: Feedback is the breakfast of champions. We all need to listen to Gen Z more intently, or risk missing (the new online dating) boat.