OPW – In the latest episode of Challenges of a Matchmaker, Arlene Washburn argues that matchmaking is far more regulated than many matchmakers realize. The conversation covers the difference between coaching and simply giving feedback, why matchmakers who offer coaching should receive proper training, the importance of structured client follow-up after every introduction, and the need for consistent sales and operational processes. Washburn also discusses data privacy, compliance across jurisdictions, and why many matchmakers are using contracts that may not meet legal requirements. Her overarching message is that successful matchmaking is built on professional standards, ethical practice, and a commitment to continuous learning as laws, technology, and client expectations evolve.
Washburn is the founder of the International Matchmaking Compliance Board, which helps matchmakers understand and comply with legal and regulatory requirements across jurisdictions.







