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Category: Courtland Brooks Press

Blind Date With Recession

Posted on February 13, 2009
Online dating - couple with laptops FINANCIAL TIMES — Feb 12 — While the build-up to Feb 14 may be a busy time for the on line dating industry, the "crunch time" this year, says Mark Brooks, president of the Internet Dating Executive Alliance, will be when the red roses have wilted. "It's then, when subscriptions typically tail off, that we'll see if the industry will be able to withstand the recession.

Some are tempted by free online dating sites. In 2006, 8% of traffic to online dating services went to free sites. By 2008 this had reached 24%, according to Hitwise. "A dating site might well be one of the things you cut back on if there are free sites on offer", said Sam Yagan, CEO of OKCupid. Mr Brooks disagrees: "At the end of the day $20 a month isn't that much to spend. People can rationalise it by saying that it's cheaper than going out for a night out and wasting much more and not meeting anyone."

Ross Williams, CEO of Global Personals, believes members will not cut back. "You get what you pay for," says Mr Williams. "Users don't want a free-for-all. They want to know that their potential dates are serious about relationships."
FULL ARTICLE @ FINANCIAL TIMES

Mark Brooks: Your comments please.

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Valentine’s Day Special: The Dating Game

Posted on February 13, 2009

Online dating mouses heart NEW SCIENTIST — Feb 13 – According to Mark Brooks, editor of onlinepersonalswatch.com, half of singletons in the US (~ 40m people) now use internet dating and ~20%, find long-term romance that way. What is the best strategy? Keep things real. Pretending you look like Brad Pitt and lying about your income may get you lots of dates, but that is as far as it will get you. Another turn-off is profiles littered with cheesy clichés. Both male and female daters are primarily seeking good looks. Websites such as LookBetterOnline.com will put you in touch with a photographer who will snap you in a flattering pose and in forgiving light. FULL ARTICLE @ NEW SCIENTIST

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Online Dating: Blocking The Bad Guys

Posted on February 13, 2009

Iovationlogo COMPUTERWORLD — Feb 13 — iovation's ReputationManager service, which is also used by financial services, social networking and online gaming sites, collects data on 32 categories of unwelcome activities ranging from fraud to spam to chat abuse. The system then associate those behaviors with the specific computer used by creating a "device print." In this way, scammers who are detected can't just log in again under a new identity. Information on suspect devices is shared with all subscribers so that a scammer who attacks one site can be blocked from accessing another. The company claims to have stopped more than 730,000 account creations and fraudulent activities last year.

The full article was originally published at Computerworld, but is no longer available.

Mark Brooks: iovation (an Intel backed company) is helping the internet dating industry to work together to beat scammers and those that would be abusive towards our communities. (Full Disclosure: iovation is a client of Courtland Brooks)

See all posts on iovation

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The Mature Dating Game

Posted on February 13, 2009
Mature dating 1 HARVARD MAGAZINE — Feb '09 — Increasingly, those 45-55 are meeting online through sites like Match, eHarmony and Y! Personals. Those 45+ comprise the fastest growing segment on PerfectMatch.com, and at PlentyofFish.com, where they tend to log on and stay on more often then younger users says CEO Markus Frind. "They are more committed to the dating process." Internet dating creates 'a bit of the kid in the candy store mentality.' But the anonymity can prompt some socially undesirable behavior such as misleading photos, married people posing as singles, and outright scams. Database matching relies on input from candidates who list their preferences. But Dawn Touchings, president of The Right Stuff, an 'introduction network' that caters to ivy leaguers, says "Many of th people who meet on our site tell me the person they are compatible with did not fit any of the categories they set." FULL ARTICLE @ HARVARD MAGAZINE

Mark Brooks: As a student I worked at the Simi Valley Ford dealership selling cars one summer. Seasoned salespeople liked to remind me that 'buyers are liars.' I refuted this but it seems strangely relevant in the dating space. Our buyers are liars, only insofar as they really don't know what they are looking for. Beyond the basic showstopper questions, don't we go a bit far by asking so many questions and offering up so many search filters?


See all posts on Match.com       See all posts on PerfectMatch
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Economic Blues Helps Cupid Find Online Targets

Posted on February 13, 2009

Hearts REUTERS — Feb 13 – Unlike other companies where revenues are slumping and layoffs are climbing, online dating sites seem to be resistant to the recession. "In a tough economy, you want someone to appreciate you for who you are and not because of your jobs or material possessions," said eHarmony CEO Greg Waldorf. "When times are tough people want to get together to share the rent and buy groceries together to save costs," said Markus Frind, CEO of PlentyofFish.com. Use of free dating sites has been skyrocketing, according to Matt Tatham, a spokesman for Hitwise.com, which tracks Internet usage. "People are anxious right now," Match general manager Mandy Ginsberg said. "They want to find someone with whom to weather the financial storm." FULL ARTICLE @ REUTERS

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Online Dating: The Technology Behind The Attraction

Posted on February 13, 2009

Online dating zavinac a srdicka COMPUTERWORLD — Feb 13 — We peek under the covers at online dating sites. To succeed, a site needs to do the following:

  1. Offer excellent response times. Try to give users at least some matches as soon as they've created an account.
    Online personals services are glorified search engines. eHarmony, PerfectMatch and Chemistry.com ask a few dozen to several hundred questions and assemble a personality profile and a list of matches. Plentyoffish.com's keeps it simple and uses a short questionnaire. CEO Markus Frind says he doesn't promote it and he's disdainful of the complex matching algorithms offered by  competitors.
2. Convert at least 10% of visitors who register into paying customers — preferably more.
eHarmony pulls information from its Oracle database into high-performance Netezza data warehouse appliances that slice and dice users into behavioral and demographic "buckets." "Because we know more about them, we can target them much better," says Joseph Essas, VP of Technology.
3. Deliver an acceptable range of probable matches and offer a variety of ways to pursue those prospects.
Video chat is perhaps the most controversial communication method offered, if only because video sessions often take a "sexual tilt," especially with men, and that drives away the women, says Mark Brooks, editor of Online Personals Watch. The most innovative communication method is virtual dates in a 3-D world. OmniDate, offers an avatar-based virtual dating system.

4. Weeding out cheats, scammers and married guys.
"10% of sign-ups a day are people trying to scam someone — or rude, obnoxious people, or spammers," Frind says. He removes ~2,000 suspicious users from the system daily. eHarmony has contracted with Iovation, which offers ReputationManager, a service that gathers information on individuals' illicit activity from online dating and other sites and makes it available to subscribers.

FULL ARTICLE @ COMPUTER WORLD

See all posts on eHarmony          See all posts on Plentyoffish
See all posts on PerfectMatch      See all posts on OmniDate
See all posts on Chemistry.com   See all posts on iovation

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Your Profile’s Long, Scary Shelf Life

Posted on February 13, 2009

COMPUTERWORLD — Feb 13 — Dating services don't delete your data. "We have an archiving strategy, but we don't delete," says Joseph Essas, eHarmony's VP technology. Users who return later don't have to fill out the 400-question profile again. TRUE retains the data indefinitely. But PlentyofFish deletes records after six months to a year of inactivity. Though rare, legal actions have been filed in cases ranging from date rape to sexual harassment. Ross Williams, CEO at White Label Dating, says the prospect of offering highly targeted advertising based on demographic, behavioral, psychological and profile data is attractive. "If I have a hair product for men, I don't think there are any places online other than online dating where you can get that [demographic data]." That type of information, Williams says, gives online dating sites a unique competitive opportunity, if they're willing to exploit it.

Mark Brooks, editor of Online Personals Watch, sees highly targeted marketing as inevitable. He says traditional "interruption marketing" — rollovers, pop-ups and so forth — hasn't worked well on Internet dating sites because users don't pay attention to the ads and thinks ad-supported sites such as PlentyofFish should leverage profiles to target users with contextual offers that would be of most interest to them. "Advertising is an annoyance. The only way it will work [well] is through the power of the friendly referral," he says. But for now, PlentyofFish's Frind says the site's current advertising model, which lets advertisers target users based on basic demographic information, is working just fine, with a higher click-through rate than social networking sites and $10 million in ad revenue last year.

FULL ARTICLE @ COMPUTERWORLD

Mark Brooks: Advertising that is highly targeted, timely and relevant is a service to your users. iDating sites have the richest profile info on the net. Eventually we'll make use of this data to serve our users more effectively by 'recommending' interesting lifestyle products to them. (Full Disclosure: POF and White Label Dating are current clients of Courtland Brooks)

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The Recession. Isn’t It Romantic?

Posted on February 12, 2009

Online dating dobry obrazek NY TIMES — Feb 12 — Online dating has had a following ever since dating sites popped up around '94, said Mark Brooks, editor of Online Personals Watch. The industry then started leveling off in Feb '05. "Now at a time when money is scarce or uncertain, they don't want to go through it alone," said Dr. Pepper Schwartz of Perfectmatch.com, which had a 51% increase in new members in the Q4 of '08 compared with '07. Speeddate.com's traffic is up 60%. "During recessions people stay at home more, they don't want to pay and go to bars. They're going online to meet each other," said Markus Frind, the CEO of Plentyoffish, a free site, where visits have increased 77% from Dec '07 to Dec '08, and 32% over the last three months. While "marriage" and "children" were always popular key words, Mr. Frind said, during this period last year Plentyoffish.com users mentioned the word "job" in their profiles 5.5% of the time. This year, that number has risen to 7.7%. On BlackPeopleMeet, the percentage of people listing "job" as a criterion when asked 'What are you looking for in a partner?' increased 18% from Jan '08 to Jan '09. Offline romance specialists say they are also seeing a spike in business. From Oct through Dec'08, new membership at The Right One/Together Dating, a dating service with 60 locations across the country, increased ~18% compared with the same period the previous year. The price of membership starts at $1,000. "People are putting down deposits rather than paying in full, which is fine," said CEO, Paul Falzone.

The full article was originally published at New York Times, but is no longer available.

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10 Things Online Dating Services Won’t Say

Posted on February 9, 2009

10thingsdatingserviceswontsay SMART MONEY — Feb 9 – 
1. Keep your hopes high and your expectations low.

2. We've yet to meet two people who aren't a potential match.  "No one knows if (personality profiling datin services) actually work," says author Robert Epstein. If you really want individualized matchmaking then consider a personal matchmaker.

3. Everyone's lying about something. Some users lie about their age to show up in more search results but most lies in the online dating universe are pretty small, says Nicole Ellison, an assistant professor at Michigan State. 

4. We don't have as many members as it seems. Experts say that at best, subscriber services convert ~ 10 and 15% of browsers into members. That means 90% or more of the profiles at a subscriber site could belong to unreachable browsers. On free sites like Plentyoffish.com or OKCupid.com every profile belongs to an active member.

5. Fall in love too quickly and you could end up with an empty wallet. "The romance scam is the most prevalent on dating sites, and the hardest to stop", says Brian Erickson, director of operations at Mate1.com.

6. Our guarantees are only guaranteed to keep you here. Match.com and Yahoo Personals offer "guarantees" and six-month "promises". If you don't find the one during your six-month subscription, you'll get more time to keep trying. Dating sites do this because it's an easy, low-cost way to keep traffic up—and a great marketing tool, says David Evans, an industry consultant. 

7. Don't expect quick results. "You can't just throw up a profile and expect to go on a date," says Mark Brooks, an industry consultant for online dating services. The world of online dating has its own rhythms and rituals, which often take some time. Keep that first date light. "You're going to know by the second sip of your latte if there's something there," says Trish McDermott, VP Love at Engage.com.

8. Once you log in, you're pretty much on your own. Some people could simply use more help than others, says Mark Brooks, but good luck getting it from the dating service you're using. "Online dating sites' biggest flaw is they don't offer service of any kind," he says. Rather, most of them function more like a giant virtual bar or nightclub.

9. You might not need all these extras—but we do. "Besides the overall dampening of consumer spending, the Internet dating market has simply become saturated", says Brooks. That means online dating services have had to start getting creative. 

10. Good luck trying to break up with us.

FULL ARTICLE @ SMART MONEY

See all posts on Plentyoffish    See all posts on Match.com
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See all posts on Mate1            See all posts on Engage

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Multitaskers Say One Online Dating Site Won’t Do

Posted on February 6, 2009

Online dating - par se zavinacem ASSOCIATED PRESS — Feb 5 – With 1,400 dating sites, according to Hitwise, many singles are posting profiles on multiple sites in the hopes of reeling in the one. Neither eHarmony nor Match.com capture information about how many of their members are on other sites. Markus Frind, CEO of the free dating site Plentyoffish.com, estimates 15% of the people in the US who are active on his site are members of other, paid dating sites. It makes sense to post profiles on more than one site, according to Mark Brooks, editor of Online Personals Watch . He compares serial online dating to bar-hopping. He said people generally settle on one main site and a smaller niche site. Some relationship experts aren't so sure that signing up for multiple sites brings better luck in love. It's better to be on one site proactively than three passively, said Nancy Slotnick, founder of the love-life management site Cablight.com. FULL ARTICLE @ ABC NEWS

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