PC WORLD — Dec 22 — It took me less than 5 minutes to sign up for a NetZero dial-up Internet account and a week trying to reverse a charge that the service levied after my cancellation request. I had a hard time canceling my $5 monthly Gold Classmates.com account, too. I couldn't find any information on how to cancel until I entered the word cancel in the site's search engine and then click through several pages reminding me of the benefits I'd lose. Sixteen days after I signed up for AOL's 90-Day Risk-Free account I cancelled. An AOL rep peppered me with questions as to why I was unsubscribing. I was still hit with a $25.90 charge. Thinking that I had properly canceled my contract with True.com within two weeks of signing up, I expected to be charged for one month of service: $50. Two months later my statement showed $153.
Mark Brooks: Trust me on this. Members should be able to cancel within 30 seconds and three clicks of logging in. Focus on building value, rather than locking members into your service and throwing away the keys. Your comments please…
I am still dealing with the nightmare of everyone.net
Can you say charge back!?!?
Match makes it way too hard to cancel your account. So hard that you begin to wonder if their strategy is to make it hard enough for you to give up (good for them, bad for you). Such thinking is short sighted…
I always take sides with members; can’ t go wrong with that.
Life is good.
The reason photo cancellation is important is: what you see on your screen at home, and what is displayed on your browsers, is rarely the same. Photos can look distorted, or you can just change your mind. If you have an easy option for photo removal it makes everyone’s life easier.
Yes, I’ve been debating this one myself. On one hand I’m a big advocate of usability. On the other hand, placing a “cancel” button inplain sight where it is regularly seen everyday is like *suggesting* to someone that they eventually cancel that account. I guess I took an in-between solution and nestedthe cancel button in the Edit Account section. I do still field a few inquiries as to how to cancel every day/week however.
I took up True.com’s “free seven day offer.” I cancelled after five days, then my credit card was charged $51. I called and eventually got a refund (not easily).
But that’s not the weird part. The weird part of True.com was that it sent e-mails to women, making the e-mails look like they were from me. My mailbox was full of responses from women saying, “Thanks, but…” and explaining that they’re grandmothers, way too old for me, etc. Some of these women were quite confused about why I was (apparently) interested in them! And every day True.com e-mailed me messages purporting to be from women interested in me. I figured out that the messages were fake, but not immediately.