MEDIA POST — Apr 19 — Hornstein Associates sent out a one-line email to the customer service departments of 49 highly respected companies such as Apple, Microsoft, and Wal-Mart to see how long it would take them to respond. The email they sent simply said: "What is your corporate policy regarding the turnaround time for e-mails addressed to customer service?" And the results? Only half responded at all, and only 33% responded within a 24-hour period. Five years ago 86% responded and 63% responded in 24 hours.
Mark Brooks: What’s your response time? I’ll be testing this for a set of online dating companies shortly.
Mark, my dating site http://www.onelovenet.com is small (yet), but I am ready for your test!
Test Manhunt – you won’t get a more prompt response from any other site, guaranteed!
Test Manhunt – you won’t get a more prompt response from any other site, guaranteed!