OPW – Nov 2 – A friend informed me how he'd been locked out of PayPal recently. They reinstated his account after a week, but it consumed his time and mental bandwidth for a good portion of the week. Here's his advice on using PayPal.- Mark Brooks
Typically PayPal seems fine with brands and big companies for the most part (to the best of my knowledge). They tend to bully the smaller guys, especially if you are putting less than $1 million through PayPal in a year. As a business you don't really have a choice to not use PayPal, as not having it as an option lowers conversions, but it is good to have a backup. Ideally getting their credit card details directly rather than relying on a third party to take those for you. You'll need this backup in case you do run into issues so you can flick a switch and still be able to take payments without showing PayPal as an option.
- Make sure you have a rep/manager at PayPal, and communicate with them.
- Keep your info in PayPal up to date, including the business information bit which is in the edit profile section. I think they use that info in their auto-fraud triggers so it is good to have it active and up to date.
- If they do screw you, then just take legal action immediately, while pursuing polite and friendly calls to reason with them. They push the legal boundaries and will make peace to stop it going to court.